XE Factor: Creating Client Evangelists
What do consumers of legal services really want?
What does it take to generate Client Evangelists - clients so satisfied with the legal services they receive that they voluntarily and loudly shout the firm’s, and lawyer’s, praises to the rafters and become great referral sources?
How can lawyers and clients alike come away from their everyday interactions feeling successful, inspired and fulfilled?
This highly interactive program answers these questions and more utilizing the XE Factor™ - the dynamic of human energy generation, depletion and management that plays out in the professional arena.
In this program, participants will partake in hands-on exercises and activities to learn:
- how the exchange of human energy underlies client relationships and interactions
- a set of proven, practical and user-friendly guidelines for creating client evangelists
- how to improve the process and outcome of any client interaction by clarifying real goals and needs
- ways to connect with clients by exploring both facts and feelings
- fundamental communication skills that foster mutually rewarding lawyer-client connections
- how to avoid personal depletion while achieving outstanding business outcomes
Who should attend?
- any lawyer wanting rock solid client loyalty and increased referrals
- any lawyer seeking to improve job performance and career satisfaction
Testimonials
"A great bridge-the-gap course between knowledge of the law and actual client relations skills" Helen McDonald, Executive Director of the Rhode Island Bar Association
"Without a doubt, Arnie Herz delivered the best CLE program I have ever attended." Frederick Mei, Esq.
“Arnie highlighted the importance of mastering emotions in order to promote well being for ourselves and our clients. It was great to have a seminar that can be applied to all areas of our lives.” Marijke van Ekris, Esq.
