are you listening?

Posted by Arnie Herz on November 14, 2004

This post over at the Professional Marketing Blog highlights how lawyer listening skills are vital to attracting and keeping clients. The post refers to a listening continuum proffered by Troy Waugh of The Rainmaker Academy in Nashville. The following is his "top 5 list" of least to most desirable listening skills:

1. Ignoring the speaker
2. Pretend listening
3. Selective listening
4. Active listening
5. Empathetic listening

It’s taken me some time to tune my ear so that I really can hear my clients. And, I admit, I still find some more difficult to listen to than others.

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Al Nye - November 15, 2004 7:37 PM

I'm sorry, did you say something Arnie? I wasn't paying attention ....

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