video made the client development star
It seems that lawyers can be a bit boorish or just plain boring when it comes to client wrangling. So, as this article details, some law firms are using training videos starring their own associates and partners to teach others “the art of business etiquette.” According to the piece, “the development of videos focused on interpersonal skills is indicative of firms' increasing concern that, in an age of greater client mobility, their lawyers are not putting their best foot forward in face-to-face meetings.” The volunteer actors deliberately overplay mock client scenarios to “illustrate a wide range of errors in judgment” – including improper attire, preoccupation with the ubiquitous BlackBerry and haughty requests to meet with “real decision-makers.”
