legal sanity

I’m in the midst of putting the finishing touches on a site redesign for legal sanity – a task I’m sharing with the very patient and talented folks at lexBlog. While taking inventory in my research folder, I came across some great business relationship resources I’ve been meaning to share.

In a post on The 12 Rules of Client Service, Dan Hull presents his final version of the “rule-by-rule ‘12-step’ program for lawyers, professionals and executives” he’s been working on for quite some time. He aims to help us “align the interests of clients/customers and service providers to the fullest extent possible.”

Paying homage to his own and others’ commentary over the last few months, Jim Hassett offers us a detailed, two-part guide on How to Conduct Client Satisfaction Interviews (and Part 2).

Having depicted law firm leadership as key to cultivating both employee evangelists and deeply satisfied clients, I was happy to find that the Center for Creative Leadership’s homepage sidebar links to archived articles from its monthly e-newsletter, Leading Effectively.

Completing this resource roundup is a CareerJournal.com article tendering an annotated Reading List for Leaders On Their Way to the Top.