diversifying our approach to client care
I’ve always believed that no lawyer is an island. To best serve our clients and ourselves, we need to have a ready network of top professionals willing to share their knowledge and expertise with us. This article discusses how two law firms have embraced the notion that catering to clients “often requires skills not included in any casebook—like job counseling, financial advising and even the fine art of quickly deploying facial tissues.” Recognizing that people in legal conflicts are frequently scared and ignorant about finances, these firms added financial advisors and mental health professionals to their service rosters. One firm representative aptly describes the business upside of this approach in stating: "Clients feel more connected to the people here. [ ] They have the feeling that their representation goes much deeper, because it does."
