survey says
According to this synopsis of an American Bar Association national survey, lawyers need to be better communicators and should be taught “the importance of lawyer-client relationships in law school.” Although a bit dated, the study offers a consumer’s-eye-view of the legal profession that’s still relevant. You can download the study, including an interesting segment on What Americans Like/Do Not Like About Lawyers (pdf).
Best of luck with this much-needed website, Arnie. Now I don't feel so guilty about retiring ethicalEsq (whose Professionalism archives should interest your readers). For the reasons given here, I think a frequent dose of good haiku is good for lawyers and hope you'll stop by f/k/a.